FAQ – Frequently Asked Questions
Pre-Sales Questions
Please send an email to contact@imyk9.com
Technical Support?
Please send an email to support@imyk9.com.
Customer Forum
Our customer forum will go live after launch.
FAQ
What’s included with iMyK9?
iMyK9 relies on two apps.
- The iMyK9 Pet Monitor Camera App will initially only be available for Android through the Google Play store. (Expected December 2017)
- The iMyK9 Pet Monitor Watching app is available for FREE on both the iTunes and Google Play stores.
In addition, you will be shipped a box that contains:
- The iMyK9 Pet Tag Bluetooth Sensor
- The iMyK9 window decal for your car
- A user guide
What’s the difference between the versions?
iMyK9 has two versions.
- The iMyK9 Pet Monitor allows you to see, hear and talk to your pet. Plus, it has a temp sensor.
- The iMyK9 M1 Temp Sensor ONLY has temperature and carbon monoxide readings and alarms.
Both versions use the same technology. The only difference is whether you want a video monitor.
Are there additional costs?
Yes. You will pay for the iMyK9 Pet Monitor app through the Google Play store. The “watching” app is free and can be downloaded onto multiple devices.
In addition, you may have extra data charges using the cellular service provider you use today.
Is support Included?
Yes. Active customers can contact support by emailing support@imyk9.com M-F 8:00 a.m. to 5:00 p.m. Central Time. We will do our best to respond within 1 business day.
What‘s the advantage of being part of the ’first litter’?
We want to reward those people who become our earliest supporters. In exchange for believing in us and helping us improve iMyK9, we want to give back – with special discounts, early access to features, and high-level support.
What’s the return / cancellation policy?
In case a unit that is shipped to you is defective, we will exchange FREE it within the first 10 days.
When can I expect to receive my unit?
We hope to be able to ship product by mid-December 2017.
Will iMyK9 work over WIFI?
Yes! You can connect via WIFI to minimize cellular data use.
What if there is no cellular service in the area?
iMyK9 works via a cellular and/or WIFI connection. If you in a remote location without service, iMyK9 won’t work for you.
Can I use iMyK9 in my home?
Yes, but there are other products that may be a better fit if home monitoring is your primary goal.