FAQ – Frequently Asked Questions
Pre-Sales Questions
Please send an email to contact@imyk9.com
Technical Support?
Please send an email to support@imyk9.com.
Customer Forum
Our customer forum will go live after launch.
FAQ
What’s the difference between the versions?
iMyK9 has two versions.
- The iMyK9 Pet Monitor allows you to see, hear and talk to your pet. Plus, it has a temp sensor.
- The iMyK9 M1 Temp Sensor ONLY has temperature and carbon monoxide readings and alarms.
Both versions use the same technology. The only difference is whether you want a video monitor.
Are there additional costs?
Yes. The iMyK9 system is a cellular based service. You’ll be billed based on how much data you use, plus tax and service. You will activate this service when you receive your unit. A 1-year contract is required.
This service is provided through the largest cellular service company in the nation. In future editions, the plan is to be able to add this service to your existing cellular plan, using the cellular service provider you use today.
Is support Included?
Yes. Active customers can contact support by emailing support@imyk9.com M-F 8:00 a.m. to 5:00 p.m. Central Time. We will do our best to respond within 1 business day.
What‘s the advantage of being part of the ’first litter’?
We want to reward those people who become our earliest supporters. In exchange for believing in us and helping us improve iMyK9, we want to give back – with special discounts, early access to features, and high-level support.
What’s the return / cancellation policy?
Like any cellular device, there is a 1-year contract on any device. In case a unit that is shipped to you is defective, we will exchange it within the first 10 days.
When can I expect to receive my unit?
Assuming our project is successfully funded, we expect product to ship in early-to-mid-December.
Will iMyK9 work over WIFI?
Yes! You can connect via WIFI to minimize cellular data use.
What if there is no cellular service in the area?
iMyK9 works via a cellular and/or WIFI connection. If you in a remote location without service, iMyK9 won’t work for you.
Can I use iMyK9 in my home?
Yes, but there are other products that may be a better fit if home monitoring is your primary goal.